Terms of Service

1. Agreement

These Terms of Service (“Terms”) are a contract between you and Tech For CFO LLC, doing business as Keyhold (“Keyhold”, “we”, “us”). By creating an account, checking the agreement box at signup, or using Keyhold, you agree to these Terms and to our Privacy Policy. If you don’t agree, don’t use Keyhold.

2. What Keyhold is (and isn't)

Keyhold is software for managing rental properties: tracking properties, units, tenants and leases, requesting and recording rent payments, handling maintenance requests, and messaging between landlords and tenants.

• Keyhold is not a property manager, real estate broker, bank, escrow service, debt collector, or law firm.
• Keyhold is not a party to any lease. The relationship between a landlord and a tenant — including rent amounts, due dates, late fees, deposits, and notices — is governed by their lease and applicable law, not by Keyhold.
• Status labels in the product (such as “overdue”) reflect what has been recorded in Keyhold, not a legal determination.

3. Accounts and eligibility

You must be at least 18 and able to form a binding contract. Keep your credentials secure; you’re responsible for activity under your account. Provide accurate information and keep it current.

4. Landlord terms

If you use Keyhold as a landlord or property manager, you:

• confirm you have the right and any consent needed to enter your tenants’ information (email addresses, lease details, lease documents) into Keyhold and to direct communications to them — including rent-related emails sent through Keyhold on your behalf;
• remain solely responsible for complying with landlord-tenant law, fair-housing law, and every legal obligation of being a landlord (notices, grace periods, deposits, habitability, record-keeping);
• understand that deleting a property or unit permanently deletes its associated leases, payment records, maintenance requests, and messages — export anything you need first;
• appoint us to process tenant information only to provide the service to you, as described in the Privacy Policy.

5. Tenant terms

If you use the Keyhold tenant portal, you understand that:

• Keyhold is not your landlord and does not set your rent, due dates, or fees — your lease governs those. Questions or disputes about your tenancy go to your landlord first;
• your landlord may have added your name and email before you signed up, to link your lease to your account;
• you consent to receive service communications electronically at the email on your account, including rent payment requests sent on your landlord’s behalf;
• paying through Keyhold is one way to pay rent; whether any other payment method satisfies your lease is between you and your landlord.

6. Payments

Payments are processed by Stripe, subject to Stripe’s own terms. Keyhold does not store card numbers or bank credentials. During early access, payment features operate in Stripe test mode only — no live charges are processed. Before live rent payments launch, we will update these Terms and notify account holders of how live payments, refunds, and disputes work.

7. Pricing

Keyhold is free during early access, and free permanently for landlords with fewer than 5 units. Paid plans ($2 per unit per month) will begin only after we give you at least 30 days’ notice by email and you affirmatively opt in — we will never silently convert a free account into a paying one. When paid plans exist, you’ll be able to cancel online at any time, effective at the end of the billing period. Standard Stripe processing fees apply to payments.

8. Acceptable use

Don’t use Keyhold to:

• break the law, including fair-housing and debt-collection law;
• harass, threaten, or deceive anyone;
• upload content you have no right to share, malware, or content that infringes others’ rights;
• probe, overload, or interfere with the service or access another user’s data.

We may suspend or terminate accounts that violate these Terms, create risk for other users, or abuse the service.

9. Your content and data

You own the content and records you put into Keyhold. You grant us the limited license needed to host, process, and display that content to operate the service. We may use aggregated, de-identified usage information to improve Keyhold. On written request we’ll provide a copy of your data; see the Privacy Policy for retention and deletion details.

10. Early access; disclaimers

Keyhold is early-access software provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-interruption. We don’t warrant that the service will be error-free or that records in Keyhold satisfy any legal record-keeping requirement.

11. Limitation of liability

To the fullest extent allowed by law, Keyhold will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, or data. Our total liability for all claims arising out of the service is limited to the greater of the amounts you paid Keyhold in the 12 months before the claim or $100. Some jurisdictions don’t allow certain limitations, so parts of this section may not apply to you.

12. Indemnification

If you’re a landlord, you’ll indemnify Keyhold against claims arising from your leases and tenancies, the information you enter about tenants, and your compliance (or non-compliance) with landlord-tenant law.

13. Termination

You can stop using Keyhold and request account deletion at any time. We may suspend or terminate the service for breach of these Terms with notice where practicable. Sections 9–15 survive termination.

14. Changes to these Terms

We may update these Terms. For material changes we’ll give at least 14 days’ notice by email or in-product notice before they take effect; continuing to use Keyhold after that means you accept the updated Terms. The version you accepted is recorded with your account.

15. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, excluding its conflict-of-law rules. Before filing any claim, both sides agree to try to resolve the dispute informally by email for 30 days. Either party may bring qualifying claims in small-claims court.

16. Contact

Questions about these Terms: legal@getkeyhold.com.